We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside United States:
Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 58 Business Days.
We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
1) Has one of your flatmate picked up your item?
2) Is there a similiar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package
If those 3 steps were unsuccessful, don't hesitate and immidiately reach out to us on email@example.com
In the unlikely case, that the customs got hold of an item and asking for Fee's to pay up on the regular price, the customer is liable to cover those occuring Fee's